Privacy Policy

TenantReady4UReports is committed to protecting the privacy and confidentiality of personal information collected in the course of providing rental inspection and reporting services.

This Privacy Policy outlines how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal information that is reasonably necessary to provide our services, including:

• Names and contact details of property management agencies and staff

• Property addresses and inspection details

• Photographs and video footage of rental properties

• Email correspondence and booking information

• Invoices and payment records
   

We do not collect sensitive personal information unless required by law.  

Personal information is collected when:

• An agency requests an inspection
   
• You contact us via email, phone or our website
   
• Information is provided in the course of booking or reporting
   

Information is collected directly from the appointing agency wherever possible.

We use personal information solely for purposes including:

• Providing inspection and reporting services
   
• Preparing Entry, Exit and Routine Inspection reports
   
• Communicating with appointing agencies
   
• Issuing invoices and managing accounts
   
• Complying with legal and regulatory obligations
   

Personal information is not used for marketing to tenants or landlords.  

Personal information may be disclosed:

• To the appointing property management agency
   
• Where required by law or tribunal processes
   
• To professional advisers where necessary (e.g. insurers, legal advisers)
   

We do not sell, rent or trade personal information to third parties.

Inspection reports may include photographs and, where applicable, 360° walkthrough video of rental properties.

These images:

• Are captured solely for inspection reporting purposes
• Form part of the inspection record provided to the appointing agency
• Are not used for advertising or promotional purposes
   

Storage and retention of reports is managed securely.  

TenantReady4UReports takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information is stored:

• Electronically using secure systems
   
• Accessed only where necessary to perform services
   

You may request access to personal information we hold about you or request correction of inaccurate information by contacting us using the details below.

Requests will be handled in accordance with applicable privacy laws.  

Our website may contain links to third-party websites. TenantReady4UReports is not responsible for the privacy practices of those websites.

TenantReady4UReports may update this Privacy Policy from time to time. The version published on our website will apply at the time of service engagement.

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

TenantReady4UReports
📧 support@tenantready4ureports.com.au
📞 0421 401 888